Frequently Asked Questions

1. Who can get an evaluation copy and how?
2. When will the evaluation copy I requested through the form on your site reach me?
3. Where are the supplementary materials for instructors?
4. Can students download these supplementary materials?
5. The embedded versions of the lecture slides don't seem to work. What might be wrong?
6. How can I edit the lecture slides?
7. I found a broken link or some other error on your site. What should I do?
8. I found an error in the book. What should I do?

Who can get an evaluation copy and how?

Evaluation copies are only provided by the publishers to lecturers or instructors who are teaching or planning a course for which the book may be an appropriate text. If you belong to this category, the simplest way to request an evaluation copy is by filling in the evaluation copy request form provided on this site. We ask you for a small amount of information which is required by John Wiley's marketing department. Your request will be sent to an appropriate person at the publisher; they usually deal with requests promptly. In cases of doubt, they may contact you to verify your status as an instructor.

When will the evaluation copy I requested through the form on your site reach me?

The times given below are estimates, but in most cases your evaluation copy should arrive within the specified time scale. If you have still not received your copy of the book after the time specified below, please contact us and we will chase it up for you.

UK	7–10 days	Far East	14–28 days
Western Europe	10–14 days	Australia	7–10 days
Eastern Europe	14–21 days	New Zealand	7–10 days
Middle East	21–28 days	USA	7–10 days
Africa	21–28 days	Canada	7–10 days
India	14–28 days	Central America	14–28 days
Other parts of Asia	14–28 days	South America	14–28 days

Where are the supplementary materials for instructors?

Supporting material for instructors and students can be found by clicking on Resources in the top level navbar. Material which is derived directly from the book, such as the lecture slides and sample files, will be found on the third level navbar, under Teaching and Learning. Supplementary material which does not appear in the book, such as the glossary, projects and hints and tips for using the software, will be found on the second level navbar under Resources.

Can students download these supplementary materials?

Yes, certainly.

The embedded versions of the lecture slides don't seem to work. What might be wrong?

Make sure you have version 9 or higher of the Flash Player plug-in or ActiveX control installed. In IE for Windows, you now have to click on embedded content to activate it before you can play it, or in this case, use the player controls.

How can I edit the lecture slides?

It depends which format you use them in. The PPT slides can be opened in PowerPoint or Impress (the presentation component of the OpenOffice suite), where you can delete or add slides, add your notes and even insert transitions, in the usual way. You will not be able to edit the text of our slides, though, because the content of each slide is actually a bitmapped image that has been pasted in. We are sorry, but we do not have the time or resources to re-key all the text on the slides to produce a fully editable PPT version. If you prefer to use the PDF slides (which we recommend), you will be able to do minor textual edits or insert extra pages if you have a copy of the full Acrobat application. Alternatively, a utility such as PDFLab can be used to delete pages, or insert pages of your own which you have prepared in some other program and exported as PDF.

I found a broken link or some other error on your site. What should I do?

Please let us know using the feedback form.

I found an error in the book. What should I do?

We want to know about any errors that you find, so please use the feedback form to tell us about it.